Privacy Policy
At Maxprimehyperon, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our branding and positioning development services. We believe in transparency and want you to understand exactly what happens with your information.
Information We Collect
We collect information in several ways to provide you with the best possible service experience. The type of data we gather depends on how you interact with our website and services.
Contact Information
Name, email address, phone number, company name, and business address when you reach out to us or request our services.
Website Usage Data
IP address, browser type, pages visited, time spent on our site, and referring websites through standard web analytics.
Business Information
Industry details, company size, current branding challenges, and project requirements you share during consultations.
Communication Records
Email exchanges, meeting notes, project feedback, and any documents you provide for our branding work.
How We Use Your Information
Your information helps us deliver personalized branding solutions and maintain strong client relationships. Here's exactly how we use the data we collect:
- Responding to your inquiries and providing detailed project proposals
- Delivering our branding and positioning development services effectively
- Communicating project updates, milestones, and important information
- Improving our website functionality and user experience based on usage patterns
- Sending occasional updates about our services (with your permission)
- Maintaining accurate client records for ongoing project management
- Analyzing trends to better understand client needs and preferences
Information Sharing and Disclosure
We take data sharing seriously and maintain strict policies about when and how your information might be disclosed. Generally, we don't share your personal information with third parties, but there are specific circumstances where sharing may occur.
Service Providers: We may share information with trusted contractors who help us operate our business, such as web hosting services, email platforms, or project management tools. These partners are required to protect your data and use it only for the specified services.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.
Business Transfers: In the unlikely event that our business is sold or merged with another company, your information may be transferred as part of that transaction, but the new owners would be bound by this privacy policy.
With Your Consent: We may share your information in other situations with your explicit permission or when you specifically request us to do so.
Your Privacy Rights
You have significant control over your personal information and how we use it. These rights are designed to give you transparency and control over your data.
Access Your Data
Request a copy of all personal information we have about you, including how we obtained it and how we're using it.
Correct Inaccuracies
Ask us to update or correct any personal information that's inaccurate or incomplete in our records.
Delete Your Information
Request deletion of your personal data, subject to legal and business requirements for record-keeping.
Restrict Processing
Limit how we use your information while maintaining necessary records for ongoing projects or legal obligations.
Data Portability
Receive your personal information in a structured format that you can transfer to other service providers.
Withdraw Consent
Stop marketing communications or withdraw permission for data processing where consent is the legal basis.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our security measures include both technical and administrative safeguards.
Technical Safeguards: We use encryption for data transmission, secure servers with regular security updates, and restricted database access with strong authentication protocols.
Administrative Controls: Our team members receive privacy training, access to personal information is limited to those who need it for their work, and we maintain strict policies for handling client data.
Physical Security: Our offices and any physical storage of client information are secured with appropriate access controls and monitoring systems.
While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your information as effectively as possible.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Our retention periods vary based on the type of information and how you interact with us.
Active Projects
We retain all project-related information throughout the duration of our working relationship and for two years afterward for potential follow-up work.
Inquiry Information
Contact details from initial inquiries are kept for three years to track potential future opportunities and provide consistent service.
Website Analytics
Anonymous usage data is retained for up to two years to help us understand website performance and improve user experience.
Financial Records
Billing and payment information is kept for seven years as required by Taiwan tax and business regulations.
When retention periods expire, we securely delete or anonymize your information. You can also request earlier deletion of your data, subject to legal and business requirements.
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze website performance.
Essential Cookies: These are necessary for basic website functionality, such as maintaining your session and ensuring security features work properly.
Analytics Cookies: We use these to understand which pages are most popular, how long visitors stay on our site, and where they come from. This information is collected anonymously and helps us improve our website.
Preference Cookies: These remember your choices, such as language preferences or form information, to make your future visits more convenient.
You can control cookies through your browser settings. However, disabling certain cookies may affect how our website functions for you.
International Data Transfers
As a Taiwan-based company, your personal information is primarily stored and processed in Taiwan. However, some of our service providers may be located in other countries, which means your data might be transferred internationally.
When we transfer data outside Taiwan, we ensure appropriate safeguards are in place to protect your information. This includes using service providers that comply with recognized data protection standards and implementing contractual protections for your data.
All international transfers are conducted in compliance with Taiwan's Personal Data Protection Act and other applicable privacy regulations.
Children's Privacy
Our services are designed for businesses and adults. We don't knowingly collect personal information from children under 16 years of age. If we discover that we've collected information from a child without appropriate consent, we'll delete that information promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when it was last updated.
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
Questions About Your Privacy?
We're committed to transparency and want to address any concerns you might have about your privacy. Our team is available to discuss your data rights, answer questions about our practices, or help you with any privacy-related requests.
East District, Wenchang Street
122-1號2F